Sohoboots.co.uk offers shipping for delivery within the UK, as well as international shipping across the globe.
All domestic orders placed and verified after 1:00 PM UK Time, will be processed and shipped out the next business day. All domestic orders placed on Saturday or Sunday will be processed and shipped out the next business day (Monday-Friday). International shipments are processed and shipped within 3 business days.
Keep Track of your Order
Shipment Tracking is available for all orders. You will receive an e-mail upon the shipment of your order that will include your order's tracking information.
You may be subject to import duties and taxes which are levied once the package arrives in your country. Additional charges for customs clearance are the customer's responsibility. We do not mark any shipments as "Gifts". We have no control over these charges and cannot predict what they may be. Customs policies vary widely depending on the country. You should contact your local customs office for further information if you are concerned about this issue. Additionally, when ordering from Soho Boots, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
You must notify us within two days, for any manufacturer defects, and within seven days, for any other reasons, of the delivery date of your order, as reported by the shipping company, to receive a Return Authorisation for your order. Return without Return Authorisation code will be delayed to process your exchange or refund, therefore we strongly advise to contact us for Return Authorisation code.
If you are unable to physically receive the package within the first seven days after the package has been marked as delivered by the shipping company, please contact us as soon as possible with the reason and, under certain circumstances, we may extend the grace period with possible limitations.
We do not accept any returns of merchandise that show any signs of wear or use. We highly recommend trying on any merchandise on carpet avoid hard floors at all costs. Any damage to the item will not be accepted for return or exchange.
Customers are prohibited from using our products for advertisement/promotional purposes without consent of our company. We do not accept return from customers/ purchasers who use our product in any form of advertisement including filming, shooting, theatrical performances, Instagram, social media platforms and magazines. If you fail to perform the obligation above under our Terms, we have the right to take legal action against you. Please note, if you use your personal address/ personal credit card to buy products from our website for promotional/advertisement purposes for another company you will both be held liable. Should we notice that you have used a personal account to return products used for promotional/advertisement purposes, we retain the right to take legal action. If you buy products from our website with the intent to promote the product on behalf another company we will not accept any return of the product.
After Return is Authorised
Once your return has been authorised by our Customer Service Department, you have seven days from the original delivery date, as reported by the shipping company, for our Returns Department to receive the package. We strongly advise customers to return the item via register postage or recorded delivery, and forward us Shipment ID and Tracking Number.
The client is responsible for the return of the item back to Soho Boots. This means all shipping fees and tools required to return the merchandise are at the expense of the client.
All returns will be subject to inspection. All merchandise must be returned unused, with all original packaging, contents (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable). All merchandise must be returned in the same exact condition as received. After your merchandise pass inspection, please allow seven business days for your refund to be processed, however we do our best to refund your funds on the same day, this process also depends on your bank or credit card issuer.
Either the original or a copy of the receipt or the printed e-mail of your Return Authorisation, with your Return ID# clearly showing, isrequired to be included in the package containing your return. If this is not included it may cause delays in the processing of your return and refund/credit.
Please do not apply anything (such as tape, staples, or any other adhesive tools) onto the merchandise and/or the merchandise’s boxes, bags, and etc.
Only use standard cardboard shipping boxes to ship your returns back to us. You may use the same shipping box that you received from us. Please be sure to seal/reseal the package securely. You, the client, are responsible for any lost or damaged packages or merchandise due to the shipping of your return back to us.
unfortunately we do not provide return shipping label.
Once an order has been shipped, we do not refund shipping fees in the event of order cancellation.
Custom made orders are not acceptable for RETURN or EXCHANGE, Therefore we kindly ask customers to contact our sales department to get advice before place a custom made order.
This fully depends on the product as well as the nature of the item and its issue. Therefore, we will do our best to assist you with any possible repair, if and only if the damage seems to be not due to use or wear.
Once the refund has been processed on our end, there is nothing else that we can do to speed up the funds arriving in your account, Refund are excluded of shipping charge.
We will honour any new sale prices that occur within five days after your purchase.
Details Soho LTD Privacy Notice
Details Soho LTD gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.
Details Soho LTD registered office is at 9 Edge Hill Avenue, N3 3AY and we are a company registered in England and Wales under company number 07798177. Our designated Appointed Person is Aylla Khani, who can be contacted at email@example.com.
Details Soho LTD processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is: -
Date of Birth
Shipping Address/Billing Address
We collect information predominantly using the following format:
How do we use your Data?
Details Soho LTD takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
We collect your personal data in the performance of a contractor to provide a service and to ensure that orders are completed and can be sent out to your preferred address
We will occasionally send you Newsletters to customers to let you know about the new season stock, promotional offers etc.
You have the right to access any personal information that Details Soho LTD processes about you and to request information about: -
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. In regards to your payment/credit card information, please refer to SagePay GDPR Policy as we personally do not hold your credit card, debit card and bank information.
Details Soho LTD takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place including Anti-Virus and Restricted Access.
Consequences of Not Providing Your Data [ if relying on statutory/contractual requirement basis]
You are not obligated to provide your personal information to Details Soho however, as this information is required for [us to provide you with our services and deliver your products we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Details Soho LTD only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Thank you for taking your time reading our Privacy Notice, if you have any concerns or questions please contact us at firstname.lastname@example.org