All domestic orders placed and verified after 1:00 PM UK Time, will be processed and shipped out the next business day.
All domestic orders placed on Saturday or Sunday will be processed and shipped out the next business day (Monday-Friday).
International shipments are processed and shipped within 3 business days.
Keep Track of your Order
Shipment Tracking is available for all orders. You will receive an e-mail upon the shipment of your order that will include your order's tracking information.
You may be subject to import duties and taxes which are levied once the package arrives in your country. Additional charges for customs clearance are the customer's responsibility. We do not mark any shipments as "Gifts". We have no control over these charges and cannot predict what they may be. Customs policies vary widely depending on the country. You should contact your local customs office for further information if you are concerned about this issue. Additionally, when ordering from Soho Boots, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
You must notify us within two days, for any manufacturer defects, and within seven days, for any other reasons, of the delivery date of your order, as reported by the shipping company, to receive a Return Authorisation for your order. Return without Return Authorisation code will be rejected, therefore we strongly advise to contact us for Return Authorisation code.
The two or seven day notifications are required. We have certain requirements with our vendors. After this period no returns/exchanges will be authorised for any reason.
If you are unable to physically receive the package within the first seven days after the package has been marked as delivered by the shipping company, please contact us as soon as possible with the reason and, under certain circumstances, we may extend the grace period with possible limitations.
We do not accept any returns of merchandise that show any signs of wear or use. We highly recommend trying on any merchandise on carpet avoid hard floors at all costs. Any damage to the item will not be accepted for return or exchange.
Customers are prohibited from using our products for advertisement/promotional purposes without consent of our company. We do not accept return from customers/ purchasers who use our product in any form of advertisement including filming, shooting, theatrical performances, Instagram, social media platforms and magazines. If you fail to perform the obligation above under our Terms, we have the right to take legal action against you.
Please note, if you use your personal address/ personal credit card to buy products from our website for promotional/advertisement purposes for another company you will both be held liable. Should we notice that you have used a personal account to return products used for promotional/advertisement purposes, we retain the right to take legal action. If you buy products from our website with the intent to promote the product on behalf another company we will not accept any return of the product.
After Return is Authorised
Once your return has been authorised by our Customer Service Department, you have seven days from the original delivery date, as reported by the shipping company, for our Returns Department to receive the package. We strongly advise customers to return the item via register postage or recorded delivery, and forward us Shipment ID and Tracking Number.
The client is responsible for the return of the item back to Soho Boots. This means all shipping fees and tools required to return the merchandise are at the expense of the client. The client will be responsible for all shipping fees that may have incurred due to the exchange.
All returns will be subject to inspection. All merchandise must be returned unused, with all original packaging, contents (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable). All merchandise must be returned in the same exact condition as received. Your return will be discarded or sent back to you if the conditions and requirements of inspection are not met. You, the client, are responsible for all fees that may incur or may have already incurred due to a declined return. The inspection process may take up to two business days from the return’s arrival depending on the volume of returns. Delivered status on the tracking of your return does not mean your return has been or will be processed the same day. After your merchandise pass inspection, please allow seven business days for your refund to be processed.
All dust bags, shoe horns, laces, tags, and any other item(s) that arrived with your merchandise are required to be included with your return.
Either the original or a copy of the receipt or the printed e-mail of your Return Authorisation, with your Return ID# clearly showing, is required to be included in the package containing your return. If this is not included your return may not be accepted or may cause delays in the processing of your return and refund/credit.
Do not apply anything (such as tape, staples, or any other adhesive tools) onto the merchandise and/or the merchandise’s boxes, bags, and etc. Any damage that occurs upon the removal of these may be subject to a fee or an overall decline of your return/exchange.
Only use standard cardboard shipping boxes to ship your returns back to us. You may use the same shipping box that you received from us. Please be sure to seal/reseal the package securely. You, the client, are responsible for any lost or damaged packages or merchandise due to the shipping of your return back to us.
Returns that do not meet the Returns Policy’s standards will be returned back to the client at the expense of the client.
We do not provide return shipping label.
Once an order has been shipped, we do not refund shipping fees in the event of order cancellation.
Custom made orders are not acceptable for RETURN or EXCHANGE, Therefore we kindly ask customers to contact our sales department to get advice before place a custom made order.
This fully depends on the product as well as the nature of the item and its issue. Therefore, we will do our best to assist you with any possible repair, if and only if the damage seems to be not due to use or wear.
All refunds will be processed within one to three business days from when they are first approved. Once the refund has been processed on our end, there is nothing else that we can do to speed up the funds arriving in your account, Refund are excluded of shipping charge.
We will honour any new sale prices that occur within five days after your purchase.