Custom & Duties
Customs Duties & Import Taxes
The customs duties and import taxes will be clearly shown at checkout for eligible destinations. Where applicable, customers will be notified that customs duties and import taxes are included in the total purchase price.
In these cases, the shipping description will display a message such as “Standard International (Total price includes shipping & import tax)”, confirming that no additional customs charges will be payable upon delivery.
If this message is not displayed at checkout, it means that customs duties and import taxes are not included, and any applicable import charges will be payable by the customer when the parcel arrives in the destination country.
Please see below the list of countries that comply with the above terms, where import duties and taxes are included in total price:
- Denmark
- Finland
- Germany
- Guernsey
- Iceland
- Ireland
- Italy
- Jersey
- Luxembourg
- Monaco
- Netherlands
- Northern Ireland (United Kingdom)
- Norway
- Spain
- Sweden
- Switzerland
- United Kingdom (excluding Northern Ireland)
- United States
- Customers in these destinations can shop with confidence, knowing there are no hidden import costs charged by the courier or by Soho Boots after dispatch.
Customs Duties & Taxes – Countries Not Listed Above
If your shipping destination is not listed under "Countries Where Duties & Taxes Are Included," your order may be subject to import duties, taxes, customs clearance charges, brokerage fees, or other local charges upon arrival in your country.
These charges are not included in your purchase price and are the responsibility of the customer.
Import duties and taxes vary by country. We recommend contacting your local customs authority before placing your order to determine any applicable charges.
If import duties or taxes are refused or remain unpaid, the shipment may be returned to us. In such cases, any refund will be made after deducting the original shipping cost, return shipping charges, payment gateway transaction fees, and any additional costs incurred by the carrier.