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Privacy Policy

Details Soho LTD Privacy Notice

Our Commitment to You

In these unprecedented times, we remain committed to maintaining the high level of service you expect from us while minimising risks and disruptions to our customers and company.

We have implemented enhanced hygiene protocols and cleaning regimes across our offices and warehouse, and continue to provide clear, accessible guidance to protect both our team and customers. We are actively monitoring operations to ensure minimal service disruption and will share updates on our website.

Shipping Updates

While we strive to fulfil all deliveries as outlined in our Delivery Terms, some delays may occur due to limited staff availability and temporary delivery suspensions. Rest assured, you will always be able to track your parcel online or contact us directly for support.

If you require assistance, please don’t hesitate to reach out.

Data Protection and Privacy

Details Soho LTD gathers and processes your personal information by this privacy notice and the relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This notice explains your rights, our obligations, and how, why, and when we process your data.

Company Details

  • Company Name: Details Soho LTD

  • Registered Office: 9 Edge Hill Avenue, London, N3 3AY, United Kingdom

  • Company Registration Number: 07798177 (Registered in England and Wales)

  • Data Protection Contact: Aylla Khani – info@sohoboots.co.uk

What Data We Collect

We only collect personal data that is necessary for us to fulfil our obligations and provide our services. The data we collect includes:

  • Full Name

  • Shipping and Billing Addresses

  • Email Address

  • Contact Number

We do not collect or process unnecessary personal data.

How We Collect It

Most personal data is collected directly during the checkout process or through integrated payment platforms such as PayPal. Please refer to PayPal's Privacy Policy for more information.

How We Use Your Data

Details Soho LTD processes your data to:

  • Fulfill contractual obligations (e.g., shipping your orders to your address)

  • Send occasional promotional offers and newsletters (with your consent)

We do not share, sell, or disclose your data without your consent, unless required by law. We retain your data only as long as necessary and for the purposes outlined in this notice.

You may withdraw your consent for marketing communications at any time.

Your Rights

You have the right to request:

  • Access to your personal data

  • The purpose and legal basis for processing your data

  • Categories and recipients of the data

  • Data retention periods

  • Source of the data, if not collected directly from you

You also have the right to:

  • Request correction of inaccurate data

  • Request deletion or restriction of your data

  • Object to direct marketing

  • Request data portability

  • Be informed about any automated decision-making

We may verify your identity before acting on any request to ensure your data is protected.

Data Sharing

We do not disclose your data to third parties unless required by law or necessary for the purposes described. We do not store your payment or credit card details. For transactions, please refer to the privacy policies of PayPal and Sage Pay.

Security Measures

Details Soho LTD is committed to protecting your information through:

  • Anti-virus protection

  • Secure servers

  • Restricted internal access

  • Data encryption, where applicable

These layers of security are designed to prevent unauthorised access, alteration, or loss of your data.

Failure to Provide Data

Providing personal data is not mandatory. However, if you choose not to provide essential data (such as your address or contact details), we may be unable to offer or deliver our services and products.

Data Retention

We retain personal data only as long as necessary to meet legal, statutory, and service obligations. As required by UK tax law, we retain basic personal data (name, address, contact details) for a minimum of 6 years.

After this period, your data is securely deleted.

Contact Us

If you have any questions, concerns, or wish to exercise your rights, please contact:

Email: info@detailsoho.com

Store Notice

Please note:
Our physical stores on Rupert Street & Brewer Street, Soho, London, are permanently closed.
We remain open online only.

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