Returns & Refund


Return accepts within fourteen days of the delivery date as reported by the shipping company, The Return Authorisation Code will email to your register email address once the items dispatch, please email us with your Return Tracking Number to process your refund faster, email: client is responsible for the return of the items back to Soho Boots, unfortunately, we do not offer the free return shipping label.

Return address: Soho Boots, 9 Edge Hill Avenue, London, N3 3AY UK

We do not accept any returns of merchandise that show any signs of wear or use. We highly recommend trying on any merchandise on carpet avoid hard floors at all costs.

Customers are prohibited from using our products for advertisement/promotional purposes without the consent of our company. We do not accept a return from customers/ purchasers who use our product in any form of advertisement including filming, shooting, theatrical performances, Instagram, social media platforms and magazines.  If you fail to perform the obligation above under our Terms, we have the right to take legal action against you.  

Please note, if you use your personal address/ personal credit card to buy products from our website for promotional/advertisement purposes for another company you will both be held liable.  Should we notice that you have used a personal account to return products used for promotional/advertisement purposes, we retain the right to take legal action. If you buy products from our website with the intent to promote the product on behalf of another company, we will not accept any return of the product.

Only use standard cardboard shipping boxes to ship your returns back to us. You may use the same shipping box that you received from us. Please be sure to seal/reseal the package securely. You, the client, are responsible for any lost or damaged packages or merchandise due to the shipping of your return back to us.

Once an order has been shipped, we do not refund shipping fees in the event of order cancellation. 

Customers are returning items from outside UK must notify shipment company with the reason of return, otherwise UK Government request custom duties & VAT taxes from us.

In the event of a loss

we have to investigate through the shipping company, As soon as the items mark as a loss, we will issue a full refund, and we will do our best to resolve all issues as quickly as possible.

Shipping Reason: RETURN ITEM

Need more information’s please email us at or call us on 0044 7342 012395


Once the refund has been processed on our end, there is nothing else that we can do to speed up the funds arriving in your account, Refund is excluded from shipping charge.


We will honour any new sale prices that occur within five days after your purchase.

Thank you

Soho Boots