PRIVACY POLICY

Details Soho LTD Privacy Notice & Coronavirus Covid-19 update

I would like to take this opportunity to inform our valued customers and partners of how our office (Soho Boots) is responding to the COVID-19 epidemic.

 

In these unprecedented times, we would like to assure you that we are committed to offering you the same high level of service and minimise the risk and disruption to our customers and company.

Our response is being coordinated by an internal team who regularly monitor, mitigate against and respond to the impact of coronavirus on Soho Boots and its customers.

Please rest assured that we are taking all the necessary precautions to protect our colleagues and customers.  We have enhanced hygiene measures, cleaning regimes and provide clear and accessible advice at our office and warehouse.

In line with government advice but most importantly, to keep our colleagues and their family safe, we have taken the decision to enable the majority to work from home.

We continue to plan ahead and monitor our performance to minimise disruption of our service to the customers.

We will continue to publish updates on our website.

Thank you for your patience during this challenging time.

In regards to the shipping, we are doing our best to ensure you receive your items as stated in our delivery terms, however, the length of the delivery can not be guaranteed due to shortage of staff and delivery suspension. You will always be able to track your parcel online or contact us directly should you have any issues.

 

We remain optimistic and know that everyone is doing the best they can to minimise the impact of this virus.

 

Please do not hesitate to contact us for any support.

 

Details Soho LTD gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.

Details Soho LTD registered office is at 9 Edge Hill Avenue, N3 3AY and we are a company registered in England and Wales under company number 07798177. Our designated Appointed Person is Aylla Khani, who can be contacted at info@sohoboots.co.uk.

Details Soho LTD processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -

  • Name
  • Date of Birth
  • Shipping Address/Billing Address
  • Email
  • Contact Number
  • Gender

We collect information predominantly using the following format:

Log in to PayPal Site for more information of PayPal Privacy Policy

 

How do we use your Data?

Details Soho LTD takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contractor to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We will occasionally send you Newsletters to customers to let you know about the new season stock, promotional offers etc.

Your Rights

You have the right to access any personal information that Details Soho LTD processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request the erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. In regards to your payment/credit card information, please refer to PayPal and Sage Pay GDPR Policy as we personally do not hold your credit card, debit card and bank information.

Safeguarding Measures

Details Soho LTD takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place including Anti-Virus and Restricted Access.

Consequences of Not Providing Your Data [ if relying on statutory/contractual requirement basis]

You are not obligated to provide your personal information to Details Soho however, as this information is required for [us to provide you with our services and deliver your products we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Details Soho LTD only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Thank you for taking your time reading our Privacy Notice, if you have any concerns or questions please contact us at info@detailsoho.com

Please noted, Our Stores in Rupert Street & Brewer Street, Soho London are now closed, we remain open online only.