Returns & Refund

Returns and Refund Policy

Returns

We offer a 14-day return policy. You must request a return within 14 days of receiving your item.

To be eligible for a return:

Items must be unworn, unused, with tags, and in original packaging.
Items showing signs of wear or use will not be accepted.
We recommend trying on items on carpeted surfaces to prevent damage.

How to Initiate a Return

Locate the Return Authorisation Code inside the shoe box.
Please email us at info@sohoboots.co.uk to initiate the return process.
Ship returns to:

Soho Boots
9 Edge Hill Avenue
London, N3 3AY
United Kingdom

Use a standard cardboard box for returns. Reusing the original shipping box is acceptable.
Ensure the package is securely sealed. You are responsible for any damage or loss during return shipping.

Returning Goods from Outside the UK

If returning from outside the UK:

Notify the shipping carrier that the item is being returned.
Mark the customs declaration as "Return Goods."

Failure to do so may result in import duties being charged to us. In such cases, we reserve the right to reject the package.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if:

Your item is defective or damaged.
You received the wrong item.

We will assess the issue and resolve it promptly.

Exchanges

To exchange an item:

Return the original item.
Place a new order for the desired item.

Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your return, you will be notified of approval or rejection.

Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since refund approval, contact us at info@sohoboots.co.uk.

Refund Notes:

Refunds exclude original shipping charges.
A 2% merchandise handling fee will be deducted from the refund.
Klarna payments are subject to a 4.99% non-refundable service fee.

Order Cancellation Policy

Please note that debit or credit card processing fees are non-refundable, as they are retained by the payment gateway.

Additional Policies

Import Duties, Customs Refusals & Lost Returns

If a customer refuses to pay customs duties or import taxes, the package will be returned to the sender (Soho Boots). Please be aware of the following:

If the returned item is lost in transit due to refusal of delivery, the customer will be held fully responsible for the cost of the item.
In such cases, no refund will be issued, as the loss results from the customer’s decision to reject the shipment.
Any refunds for successfully returned items will be issued minus shipping costs, return fees, and applicable payment gateway fees.

We strongly recommend that international customers consult their local customs authority prior to ordering to understand any potential charges.

Prohibited Use

Without written consent, our products may not be used for advertising, promotions, filming, photography, theatrical performances, or social media. Returns will not be accepted for items used in such ways, and legal action may be pursued if necessary.

Contact Us For further assistance, please reach out to us:

Email: info@sohoboots.co.uk
Phone: +44 7342 012395

Thank you for choosing Soho Boots!